Supportive housing applicants and tenants routinely experience bureaucratic and discriminatory barriers to accessing housing; hazardous conditions in their homes; abusive interactions with case managers; a lack of respect for privacy and personal space; onerous, patronizing and illegal “house rules,”; threats of eviction and actual eviction for reasons directly related to absence of adequate social services; and lack of recourse for issues related to housing or case management. 

In April, 2023, SHOUT launched a comprehensive campaign to make supportive housing Safe and Accountable for Everyone (S.A.F.E.). The campaign proposes a major overhaul of the supportive housing system in New York City and State to ensure that supportive housing programs are accountable to the tenants and applicants they serve. These reforms will help course-correct the current dysfunction plaguing New York State’s supportive housing, creating clear and enforceable guidelines for providers, and protections for tenants and applicants.